Refund policy

Returns, Replacements and Refunds

Last updated: 14 September 2026

Food-product returns

Because our products are consumable food items, we do not accept returns or exchanges after delivery for a change of mind, taste preference or an order placed by mistake.

This does not limit customer rights available under applicable law.

Damaged, tampered, incorrect, missing or expired items

If your order arrives damaged, tampered with, incorrect, incomplete, expired or otherwise not as ordered, please do not consume the affected product.

Your order number and registered phone number
A clear description of the issue
Photographs or video showing the product, packaging, seal, batch number and best-before date

After reviewing the information, we may provide an appropriate replacement or approve a full or partial refund. Please retain the affected product and packaging until the review is completed.

Order cancellation

Contact us immediately if you need to cancel or modify an order. We will try to assist before packing or dispatch, but cancellation cannot be guaranteed once fulfilment has started.

If we cancel an order because a product is unavailable or the address is outside our delivery area, the applicable prepaid amount will be refunded.

Refund processing

Approved refunds will be initiated to the original payment method. Depending on the bank or payment provider, the amount may take up to 10 business days to appear.

Delivery charges may be non-refundable when an order was delivered correctly, except where required by law or where the delivery issue was caused by us.

Email: thesmarthome2025@gmail.com
Phone: +91 94948 33738
Support hours: Monday–Saturday, 9:00 AM–6:00 PM IST

Your cart is empty

Refund policy