Shipping policy
Shipping and Local Delivery Policy
Last updated: 14 September 2026
Delivery area
The Smart Home currently provides local delivery only within Hyderabad, approximately 40 km from our dispatch location in Ramachandrapuram.
Delivery eligibility is determined using the address entered during checkout.
Orders outside the active delivery area may not proceed at checkout. If such an order is accepted accidentally, we will contact the customer, cancel the order and refund any prepaid amount.
Delivery timeline
Eligible orders are normally delivered within 1–2 business days after order confirmation.
Our operating days are Monday to Saturday, excluding public holidays. Delivery may take longer because of high order volumes, severe weather, local restrictions or difficulty contacting the customer.
Delivery charges
Orders below ₹500: ₹50 local delivery charge
Orders of ₹500 or above: Free local delivery
The final delivery charge is calculated after discounts and displayed at checkout before payment.
Customer information
Customers must provide a complete delivery address, correct PIN code and reachable phone number.
Order or delivery updates may be provided through email, SMS or phone.
If delivery cannot be completed because the address or phone number is incorrect, access is unavailable or the customer is unreachable, we will contact the customer regarding the available options. Additional charges may apply to a customer-requested delivery reattempt.
Damaged or tampered packages
If the outer package or product seal appears damaged or tampered with, please do not consume the product.
Take clear photographs of the package and contact us as soon as possible, preferably within 24 hours of delivery.
Contact us
Email: thesmarthome2025@gmail.com
Phone: +91 94948 33738
Support hours: Monday–Saturday, 9:00 AM–6:00 PM IST